Return policy
RETURNS
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Our policy lasts 10 days. If more than 10 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging. We do not accept returns for items whose packaging has been opened for hygiene and food safety reasons. Returns will only be authorized if the product is defective, damaged in transit or if there is an error on our part in delivery.
To initiate a return, please contact us via [email address or contact form] providing the following details:
- Order number
- Description of the problem
- Photos of the defective or damaged product (if applicable)
We will review your request and provide you with instructions for the return if authorized. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and have still not received your refund, contact us at the following address: jkshop.lausanne@gmail.com.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at jkshop.lausanne@gmail.com and send your item to: Chemin de Malley 2, Lausanne, Vaud, 1007, Switzerland.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.
Shipping
To return your product, you must send it to the following postal address: Chemin de Malley 2, Lausanne, Vaud, 1007, Switzerland.
Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than CHF 75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.